Recover It – FAQ
Data Recovery – iPhone
1. What does the iPhone Backup Extractor do?
The iPhone Backup Extractor can extract files from iTune's backups of your iPhone.
2. What can be done with encrypted backups?
Recoverit iPhone do not support encrypted backups.
3. How can I recover text messages, notes or contacts which were deleted prior to the backup being taken?
The iPhone Backup Extractor extracts data from iPhone backups. As such, so long as the last backup was taken before the data was deleted, it will recover your information automatically. However, if the data was deleted before your backup was taken, it makes sense that the backup won't contain your data.
4. Where does iTunes store its backups?
Under Windows XP, iTunes will store backups in \Documents and Settings\USERNAME\Application Data\Apple Computer\MobileSync\Backup. Under Windows Vista and Windows 7, iTunes will store backups in \Users\USERNAME\AppData\Roaming\Apple Computer\MobileSync\Backup.
5. What is the iPhone Backup Extractor for?
There are a number of uses for the iPhone Backup Extractor. The following are amongst the most popular uses: If you've accidentally deleted one or two files, or find your contacts have been erased during synchronization. Restoring the entire phone through iTunes is a hassle, takes a while, and will cause you to lose the latest version of all of your other data. If you lose or break your phone and need to get the data back. iTunes won't let you extract specific files, or restore without a phone to restore to. You may find the upgrade process from iPhone 2.2 to 3.0 can delete all of your data. iTunes will not restore 2.2 data to a 3.0 phone. If you upgrade from one type of iPhone or iPod Touch to another, and need to extract the files from your old phone to move them over. iTunes will not do this. If you need to pull out application specific data: voice notes from AppStore voice applications, game hi-scores, etc. iTunes will not do this and there is no other way without jail-breaking the phone.
6.Is data recovered with the iPhone Backup Extractor forensically sound?
Yes, they are. The files are not manipulated in any way in the backup or reading process.
Data Recovery - Android
1.Why doesn't Recover It Android detect my android phone?
You have to install device driver provided by the manufacturer of the phone and the phone has to be powered ON. Make sure Debugging mode is enabled in android phone.
2. Why can’t I backup all the data from my Android phone?
In Android Phone most of the data is store in the internal memory. In Android phones you can’t move files to/from the internal memory. You can only access the SD-card. In Android. there is an almighty user called ROOT...this user has all the privileges to the system...so rooting your android phone is just the process of getting supreme privileges to your phone which the manufacture doesn't allow otherwise warranty is void.
3. Why does it say Device is offline?
Device is offline indicates that proper device driver is not installed.
4. What does it mean "Device stopped responding?"
It indicates problem with device or device driver. It happens when application fails to retrieve data in timely manner.
Data Recovery - Blackberry
1. How is Recover It Blackberry useful?
Recover It blackberry is useful when you lose your Blackberry phone .The Blackberry Backup Extractor allows users to recover data such as email, contacts, call logs, SMS messages, browser URLs, notes or calendar events from Blackberry IPD backup files that have been made using Blackberry Desktop Manager.
2.Can I use the BlackBerry Backup Extractor on a computer without BlackBerry Desktop Manager?
The BlackBerry Backup Extractor will automatically search in the default BlackBerry Desktop Manager backup location for your backups. However, the software doesn't require that BlackBerry Desktop Manager is installed on the computer on which you use it. You can copy your backups to another machine and use the BlackBerry Backup Extractor there.
3. Where does BlackBerry Desktop Manager store its backups?
Under Windows XP, BlackBerry Desktop Manager will store backups in \Documents and Settings\USERNAME\My Document\BlackBerry. Under Windows Vista and Windows 7, BlackBerry Desktop Manager will store backups in \Users\USERNAME\Documents\BlackBerry. Where does BlackBerry Desktop Manager store its backups? Under Windows XP, BlackBerry Desktop Manager will store backups in \Documents and Settings\USERNAME\My Document\BlackBerry. Under Windows Vista and Windows 7, BlackBerry Desktop Manager will store backups in \Users\USERNAME\Documents\BlackBerry.
4. Is data recovered with the BlackBerry Backup Extractor forensically sound?
Yes, data files are. The files are not manipulated in any way in the backup or reading process.
Data Recovery - Windows Recovery
1. When can I use Windows Recovery application?
This application is used to undelete the deleted files from internal or external storage devices with file systems FAT (file allocation table) and NTFS(new technology file system).
2. I have deleted a very important document, is it possible to restore my document?
More likely yes, if the file has not already been over-written (by another file). As soon as you discover that an important file is deleted, run Recover It Windows Recovery .It is a good idea to avoid disk activity on the particular hard drive where the file should have been. Here are some tips: Do not add or delete files or applications on this drive; Avoid restarting the computer, if possible; Do not invoke a large number of programs concurrently (this causes increased page-swapping activity) Any of these activities might overwrite or partially overwrite a deleted document. Any changes to the files Table will make finding a deleted file more complicated. The more free hard drive space you have on your computer, the greater the chances of a successful recovery are. It is always a good idea to extract to physical or logical hard drive - one that does not contain important deleted files.
3. What factors affect the speed and percentage of data recovery?
The scanning process estimation time may depend on:
- Disk Condition - the more corrupted sectors the hard disk drive has, the slower the read access for particular area is.
- Disk Usage - the less free space your hard disk has the more time it takes to scan it through.
- Data Defragmentation - the less data is fragmented on the disk the faster scan process can collect all information about files and their condition.
4. I deleted a file. How long do I have before data recovery is no longer possible?
It is not possible to predict a time like this in hours or days. Microsoft Windows can overwrite a deleted file immediately if it selects the same data clusters. To maximize recovery chances try not to write anything onto the drive where a deleted file is located before you start using recovery software.
5. Is it possible to recover files that might have been "overwritten" since deletion?
There is no guarantee that the file will not have been overwritten since deletion. File cannot be recovered if it is overwritten.
6. How to minimize time spent on Disk Scan?
There are several operations you can do to minimize the scanning time:
Use faster CPU (central processing unit) for faster searching algorithms processing.
Stop anti-virus software.
Unload all unused application at the moment that may use much operating memory or produce HDD activity, close Windows File Explorer.
Estimated scan time may take from several minutes to a few hours and critically depends on various disk conditions, such as:
- Disk Condition - the more corrupted sectors the hard disk drive has, the slower the read access for particular area is.
- Disk Usage - the less free space your hard disk has the more time it takes to scan it through.
- Data Defragmentation - the less data is fragmented on the disk the faster scan process collects all information about files and their condition.
- Scan Type - selecting certain scan type may affect estimated scan time.
Number of files selected by signature during the scan process will affect estimated scan time significantly. Reduce the amount of files you wish to find and you can get you scan results much faster!
7. What care should be taken for better data recovery?
Do not save data on 'C' drive as some information is always written and deleted on this partition as windows operating system is installed on drive 'C'. Defragment all the drives frequently as the percentage of overwriting becomes lower.
Backup & Restore
1. How is Recover It backup & restore useful?
Recover It backup & restore is useful when you want to back up your data but want search extension wise & backup data from multiple locations. It also helps to delete permanently (shred) files leaving no traces behind.
2. The extension I needed is not in category list, what can I do?
You can add your own extensions. View help for more details.
3. Why is a previously taken backup not in restore list?
Backup & restore is portable application & can be used on many computers. So to maintain portability restore list shows only those backup which are taken on default location (i.e. User partition of stick itself) irrelevant of the system from which it is taken.
4. I had taken Backup to another location, how can I restore it now?
If your backup is not in restore list as you had taken backup to location other than default location ; then you can restore it manually as application do not compress or encrypt data during backup. Just go to backup location and copy required file or folders to the destination.
Privacy Eraser
1. What is Privacy Eraser?
Privacy eraser software eraser protects your privacy by erasing cookies, history, typed URLs, download history, saved information, address bar history, temporary folders, MS office recent document history , Google desktop history etc. This information can't be undeleted using any undelete or data recovery tool. Privacy eraser has Junk File eraser which deletes junk files in the system resulting in better performance of the PC.
2. What are the junk files and from where they come to my PC?
We often install & uninstall software’s, surf internet; this activities creates some temporary files required for their working but some of them do not get deleted after work is done. All these temporary files are called junk files. These junk files not only take up hard disk much room, but will also reduce the speed of the computer, affect the efficiency of our work.
3. How frequently should I use Privacy Eraser?
You may use it frequently as it protects privacy and increases performance of your PC.
4. I ran junk file eraser but reports as "Unable to delete file," what does this mean?
Sometimes some files are in use by another program or web browser which are running. Before running Privacy eraser or Junk file eraser close all the web browsers and programs.
Porn Detection
1. How does Porn Detection work?
Recover It scans all the internal and external storage devices or specified folder of the PC using different algorithms. Pornographic content is detected from all the files. Identifying the percentage of the pornographic content, those images or video files are categorized as clean, suspicious or highly suspicious.
2. Why does Recover It shows clean images as highly suspicious images in the report?
Nothing is 100% accurate. Recover It is designed to analyze to give best results. You can make these images as safe in the report. From next scan it would not be identified as highly suspicious.
3. Can the Recover It stick get infected by a virus?
No. Recover It has CD ROM partition on which program is stored. CD ROM does not get infected by virus.
4. Is it possible to use Recover It stick on multiple PCs?
Yes. Recover It can be used on any PC having USB connectivity for window XP, window 7 and window vista.
5. I have thousands of images to scan for detecting pornographic content. How can I scan them faster?
Preview while scanning lowers the speed of scanning. Disable preview and close few more tasks.
Chat History
1. What database evidence files is chat detector able to accept for, viewing chat logs and delete chat log?
Chat detection supports following for viewing chat logs:
Chat detection supports following for deleting chat logs:
- Skype
- MSN
- Trillion
- ICQ
- QQ International
2. To whom shall I contact if I have any difficulties, queries or suggestions?
We have support team to support you via email. Just call or e-mail for support and send us your queries. Kindly provide us your correct email address.
3. Where can I find serial number of my Discovet It?
It is engraved on the USB connector of the Recover It.
4. How can I recover chat logs deleted through Recover It Chat?
Chat logs deleted through Recover It Chat cannot be recovered as they are secure deleted. None of the data recovery program can recover the deleted chat logs.
