General Shipping Questions

How Much Will Shipping Cost?

Payment Methods

Cancellations

Pricing, Availability & Pre-Orders

Damaged Items

Returns / Exchanges

Shipping

Will I Be Charged Sales Tax?

Orders placed by New York State (NYS) Residents will be charged applicable sales tax calculated by your jurisdiction.

Shipping Time Frames

Ground Shipping (2-7 Days Arrival Time)
Most Ground packages will be shipped within 48 hours after payment is received. Expect to receive your item within 2-7 days depending on your proximity to our warehouse.

*Orders using coupons do not quality for free shipping unless otherwise noted.

2nd Day Shipping
Packages are usually shipped the following business day from the date of order. However we cannot guarantee that items will be received in that time due to shipping service or acts of God. But we promise to make every effort possible to ensure you get your products in your time frame. 2nd Day does NOT mean you will get the product in 2 days as some products take up to 48 hours to actually ship from our warehouse. Please keep in mind that during free shipping promotional offers which occur from time to time, if you return an order, we will deduct our actual postage cost from the refund amount.

• NOTE - some items are NOT eligible for 2nd Day or International.
• Neon signs have a high sensitivity to altitudes and often burst. In the event you choose 2nd Day for this type of item, we will automatically change your order to Ground.
• Some hidden cameras are custom made to order and may not be available to ship right away

In-stock orders normally ship within 1-2 business days unless otherwise noted. Delivery times are usually within 5-10 days from order. All shipping transit times quoted are business days (Monday-Friday), not calendar days or holidays.

Oversized Shipping
Rarely, an order will qualify as oversized shipping. This can either be due to the overall dimension and/or weight. Oversize packages require higher shipping charges than normal. If your order qualifies as oversized, you will be e-mailed by our team informing you what the additional cost would be to ship. It will be completely up to you whether you wish to pay the difference or we can cancel your order and refund you 100%.

International Shipping
International Orders Average Transit Time: 10 - 21 business days. If you need your item faster, please use express mail (3-5 business days) or contact us to see what additional options are available to you, if any.

Duties and Taxes

The only fees covered in our shipping costs are standard international shipping fees. We do not cover any duties, taxes, brokerage or any other fees when shipping internationally. Every country is different and we cannot account for longer than expected delivery times if packages are held in customs. If you are unsure about extra fees or customs delays, please contact your local post office prior to purchasing to learn about what fees may apply to you. Please check your local law before any order.

Customs Responsibility
Swords and bladed weapons are restricted in some countries, states or regions. If you are not sure about law in your country, ask your customs office for permission to import these items prior to purchase. Customer accepts ALL responsibility with complying with their country's custom laws. If item is confiscated by your customs, we are NOT responsible. Please check with your customs in advance. Customer is responsible for any and all customs fees or other related costs. We can NOT be responsible if item is lost and/or damaged in shipping. It is YOUR responsibility to deal with the shipping agent you request. All shipping costs are non-refundable.

Next Day Service
Because of various circumstances, not all products can be shipped next day, however, if you need a package overnighted, please contact a member of our customer support team who will be happy to assist you in obtaining a package Next Day.

Shipping Service
Depending on your location, we will automatically choose the most efficient and cost effective means of transportation which is best for your location in the world. This could mean that your package will arrive via UPS, FedEx, USPS, or International Air. If you have specific shipping needs, please contact us prior to placing your order and we'll be more than happy to help.

PO Boxes and Military Addresses

For most products we DO ship to PO Boxes and Military Addresses. There are rare cases where a product has a restriction at which case we will contact you after you place your order. Please note that there may be additional shipping time that is beyond our control. In case this occurs, we will contact you to seek an alternate shipping method.

Shipping To an Address Different From Your Billing Address

If your billing and shipping addresses are different, please be sure both addresses are listed with your credit card issuer before placing an order. To protect our customers from credit card fraud, we may hold an order for further verification if it is being shipped to an address different from the billing address. If the addresses are different, please contact your credit card company to add the alternate shipping address as an authorized secondary address. Your credit card company's phone number can be found on the back of your credit card.

We do not ship to unverified shipping addresses as per instructions of the credit card company. This is for your protection and to help maintain a safe online shopping experience.

Payment Methods

We accept:

1. All major credit cards (Discover, MasterCard, Visa, Amex)
2. PayPal
3. Money orders & certified checks.

If paying via money orders/check, your products will ship once it clears from the bank. At checkout choose MONEY ORDER at payment method.

Send Money Orders and a Copy of your order to:
Gadgets and Gear Enterprises Corp.
Attn: Finance Quote#_________
517 Commack Road
Deer Park, NY 11729

Cancellations

Order Cancellation Policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed or cancelled sometimes, we are unable to do it free of charge, except in a product exchange situation. We strictly adhere to the following cancellation policy:

- If you cancel your order BEFORE it has been shipped, you may be charged 10% cancellation fee before credit is issued.

- If you cancel your order AFTER it has been shipped, please follow our Returns & Exchanges Procedures. The cancellation will have to be treated as a Return with all applicable fees.

- Orders which are REFUSED AT DELIVERY or an incorrect address, will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

Pricing and Availability Policy

Due to changing cost and availability, we reserve the right to alter our prices without notice. Every effort has been made to ensure the accuracy of the information listed. However, Gadgets and Gear does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without having to assign a reason to do so. Our Company does not offer price protection. If you place an order and the price is lowered on our Web site at a later date, we are not obligated to refund the difference.

Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order. We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item and to refuse service to any customer.

Out Of Stock Items & Pre-Order

From time to time, items may be oversold or listed as pre-order. All pre-orders require full payment at the time the pre-order is placed. When you place your pre-order, we commit to getting those items in for you from the manufacturer. Please be advised that the ETA is based on manufacture arrival dates, and we do everything possible to be up front with the customer, but sometimes extended delays are out of our control. We promise to do everything possible to get you your pre-ordered items quickly along with tracking info. If the customer wishes to change or cancel their pre-order before shipment, we will, at the request of the customer, refund the full amount to the customer, except in special order items that may require customization. We reserve the right to cancel any orders for any reason at any time, and will e-mail the customer but we are under no obligation to obtain permission or acknowledgement prior to cancellation.

Hidden Cameras

While most hidden cameras ship within 24 hours, some hidden cameras are custom made to order and may take up to 72 hours to ship. These products may not be ready to ship next day or 2nd day, so be sure to contact us before ordering a hidden camera that you need right away and we will make every effort to ensure that your product will be received when you need it. Surveillance related items are NOT eligible for returns under any circumstances due to their intended one time uses. All sales for surveillance items are final. Due to the nature of some of our custom built surveillance items, the pictures shown may be slightly different than the item received due to availability of housings or manufacture change of building materials. However, like items will be more than similar, such as lamps, clocks, etc...and the core functionality will be as advertised. While we take every effort to verify product information, there may be instances with the information is inaccurate. As product info and specs change frequently we cannot be held responsible for these inaccuracies.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order. We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item and to refuse service to any customer.

Copyright & Trademarks, Conditions of Website Use

All website design, text, movies, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of Gadgets and Gear Enterprises Corp. and its affiliates or their content and technology providers.

All Rights Reserved
Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of Gadgets and Gear is strictly prohibited.p>

Conditions of Website Use
All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Gadgets and Gear Enterprises Corp. and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Gadgets and Gear Enterprises Corp. is strictly prohibited.

When you provide personally identifiable information to Gadgets and Gear Enterprises Corp., we may use it to provide you with ongoing information about Gadgets and Gear Enterprises Corp. products and services. Gadgets and Gear Enterprises Corp. will not rent, sell or lease this personally identifiable information to other companies or individuals. You have a right to access, rectify, modify and delete any data referring to you. In order to exercise these rights please contact us immediately.

Disclaimer:
While reasonable efforts have been made to ensure all information on this website is accurate, Gadgets and Gear do not assume responsibility for any errors or omissions. All specifications, illustrations, data and prices are subject to change without notice. The illustrations and data contained on this website are for reference purposes only and may have been given some creative liberty to best illustrate functionality or features.

Damaged Goods

Returns & Exchanges

If for any reason you are not happy with your purchase, just return it in new condition for a refund within 7 days* of receipt of your item. Just pay shipping back. Please note that a 20% restocking fee will apply and during free shipping promotional offers if you return an order, we will deduct our actual postage cost from the refund amount.

All items in your order are inspected and deemed to be in perfect condition by our warehouse before your order is shipped. Products that contain batteries cannot be replaced, and it is possible that the batteries may be depleted when you receive your items. We do not sell or stock batteries and cannot replace or send new ones for any reason. If you experience a package missing, damaged during shipment or an item that is defective, missing or incorrect, contact us immediately to rectify the situation. Once we have processed your return, we'll issue your refund, less any applicable charges, to your credit card. Please allow 2 weeks from the time your return is received at our warehouse for your refund to post.

Exceptions - Due to the nature of surveillance products and its intended uses which are often one-time use, they cannot be returned for refunds or credit. This includes, hidden cameras, software, counter surveillance products, detectors, security / spy related products. These items ARE covered by a 90 day warranty for any defects. In addition, Halloween costumes can only be exchanged for exact same item if any defects are present. If the style is no longer available, store credit will be given. In addition, due to nature of neon related items, all sales are final. Neon related items not returnable and may only be replaced or substituted in the event of breakage due to shipping. Neon breakage must be reported within 48 hours of arrival to be considered. Wholesale orders are final sale under any circumstances. No exceptions.

Remote viewing & networked products - Since all networks are different, we can only provide basic networking setup support. When ordering products that you wish to use on a network connection, you should seek out a network administrator with the skill-set to assist in your network related setup.

While all of our products go through a strict quality control to ensure they are working at 100% peak performance, any defective items will be replaced as quickly as possible. Please contact us first so that we can troubleshoot your item and rule out all other possibilities.

Reimbursements

General Return Guidelines & Preparing Your Items(s) for Return Shipping:

You MUST receive a RMA# prior to sending anything back for any reason. Our warehouse cannot receive returned packages without an approved RMA# and you will not be reimbursed for those items. It will be your responsibility to pay for any and all fees relating to shipping the item back to you. All returns must be in original, new and re-sellable condition and include all of the original contents (manufacturer packaging, instruction manuals, warranty card, accessories, etc.) and be received in the same condition in which you received them. We reserve the right to refuse returns on items that are not in new condition or apply a damage/re-stocking fee of up to 100% of the purchase price if these conditions are not met.

Credits
Please note that we can only credit the account to which the purchase was originally made. Upon our receipt of your product you should allow up to 2 weeks for your credit to be processed. Credit will be in full, less any applicable shipping and handling fees and re-stocking fees.

Use Trackable Mailing
You MUST use some type of trackable mailing service as we cannot be responsible for lost packages. (USPS Priority Mail with Delivery Confirmation is acceptable). It is the only way to protect YOU in the event of lost packages. Things can and do get lost. Gadgets and Gear is not responsible for items lost or damaged during return shipping.

Please Take Care When Packing
Some products may be fragile. Therefore please pack your items exactly how they arrived to you to prevent breakage. Please pack the items securely in the box we used to ship your order to you, or another sturdy shipping box, so that they will not be damaged during the return shipment.

To request a return, simply submit an RMA FORM within 7 days of the delivery date. After your request is processed (usually within 2-3 days) we will reply with return instructions. Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, and shrink wrap). We must receive your item back within 10 days from when the RMA# is issued. Merchandise returned with damaged or missing items are not eligible for a refund and will be returned back to the customer at your expense if you choose to do so.

Exchanges/Defective Items
Defective items may be covered under manufacture warranty for up to 30 days from the date of receipt of your items. All exchanges will be processed same day we receive in our warehouse, and a new item will be shipped directly to you. You will not incur any costs for defective items as long as the items were not damaged due to misuse, which will be inspected and evaluated at time of arrival.

General Returns
Only products returned in their original, resealable and resellable packaging along with all manuals and parts will be accepted. Failure to do so may result in no refund. The customer MUST cover all shipping back to our address. NO EXCEPTIONS. As detailed on our terms & conditions, there may be a 20% restocking fee applied to your account upon return, unless otherwise noted.

Filling out this form does NOT guarantee that your request will be honored. All RMA are subject to review and approval and may take up to 2-3 days for a response. DO NOT send back any merchandise without an RMA number. *** Please Note *** Customers must pay for and cover all traceable shipping of products to our offices. In addition, there will be a 20% handling fee for each product returned. Only products returned in their original, resealable packaging along with all manuals and parts will be accepted. Failure to do so may result in no refund. The customer must then cover all shipping back to their address.

Original shipping charges are non-refundable. Free shipping promotions and other coupon offers/discounts will be deducted from your refund. Goods and consumables such as software, CDs, DVDs, cologne, cosmetics, candy, and plants/seeds are NOT returnable. For your protection, we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a possible restocking fee of up to 100% off the purchase price depending on the condition of the returned item(s). For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase.

Defective Returns: Most of our products are backed by our 30 day warranty. We will replace or repair the item if it stops working within 30 days of the purchase date. If the item shows signs of misuse, it will not be accepted for return. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 20% restocking fee if they are found to be in working order. This is why we suggest that you contact our Technical Support Department prior to requesting a return if you feel that the item is defective. In most cases they will be able to troubleshoot the product over the phone to avoid an unnecessary return. Within 7 days of purchase, a defective item can be returned for exchange of a different item of equal or greater value (customer will be charged for the difference in price).

Can't Find It Here?

If you cannot find the answer to your question, please ask. Send an e-mail to sales [@] gadgetsandgear.com and we will be sure to get back to you immediately.